# Support (/docs/support)

# Support [#support]

App stores require a support **URL**, not an email address alone. This page
exists so that URL resolves from the first deploy, and is served at `/support`
as well as here.

**Write this before submitting to a store.** Replace every line below with how
this product actually handles support.

## Contact [#contact]

Email: `support@shofa.social`

Set this to a real, monitored address. A support address that bounces is worse
than none, because the store listing promises it works.

## What to include when you write in [#what-to-include-when-you-write-in]

- What you were trying to do
- What happened instead
- The device and app version, if it is a mobile issue

## Response times [#response-times]

State the response time this product actually commits to. Do not promise an
hour if nobody is reading the inbox overnight.

## Operator [#operator]

shofa